職場英語:專業電話應答好用語|EF ENGLISH LIVE部落格

職場中的電話禮儀很重要,不論是打電話或接聽電話,都應該秉持專業及禮貌。今天就來學學如何專業地撥打及接聽辦公室電話。

 

母語外師24小時線上陪你練英文!填表預約試聽,進一步了解自己的英文程度!現在就來體驗線上開口說!


 

1.打電話

找某人

  • Hi, may I speak to Tiffany Rivers?

  • 嗨,我可以和Tiffany Rivers說話嗎?

  • Hello, I’d like to speak to Tiffany Rivers in the HR Department.

  • 您好,我想和人資部門的Tiffany Rivers講話。

  • Hi, Is Tiffany in?

  • 嗨,Tiffany在嗎?

 

自我介紹

  • This is Luka Hung at McGraw Hill Education.

  • 我是McGraw Hill教育公司的 Luka Hung。

  • My name is Luka Hung, and I’m with McGraw Hill Education.

  • 我是McGraw Hill教育公司的 Luka Hung。

  • My name is Luka Hung, and I’m a sales rep with McGraw Hill Education in Taiwan.

  • 我叫 Luka Huang,我是台灣McGraw Hill教育公司的業務人員。

 

 

留言

  • Please tell her that Becky from Accounting called about Friday’s meeting.

  • 請告訴她,會計部的Becky打電話詢問有關星期五的會議。

  • Please let her know that Friday’s meeting is canceled.

  • 請告訴她星期五的會議取消了。

  • Please tell her Becky Huang called and ask her to call back at 0912345678.

  • 請告訴她Becky Huang 打電話給她,請她回電到 0912345678。

 

2.接聽電話

接電話

  • Good afternoon. Front Desk. Miranda Kao speaking.

  • 午安。這裡是服務台。我是 Miranda Kao。

  • Good morning. DataTech. Miranda speaking. How may I help you?

  • 早安。這裡是 DataTech。我是Miranda。可以怎麼協助您?

  • Hello, thank you for calling DataTech. This is Miranda Kao. May I ask who’s calling, please?

  • 嗨,謝謝致電DataTech。我是Miranda Kao。請問貴姓大名?

 

 

告知要找的人無法接電話/請某人稍候

  • I’m afraid Ms. Warren isn’t in at the moment.

  • Warren 女士現在不在。

  • I’m sorry. She’s in a meeting at the moment.

  • 抱歉,她現在在開會。

  • I’m afraid she’s on another line.

  • 她在接另一通電話。

  • Please hold.

  • 請稍候。

  • Could you hold the line, please?

  • 可以稍候一下嗎?

  • Let me see if Ms. Warren is available. One moment, please.

  • 讓我看看Warren女士是否有空。請稍後。

 

 

幫某人轉接電話/留言

  • I’ll put you through.

  • 我將幫您轉接。

  • I’m connecting you now.

  • 我現在幫您轉接。

  • Can I take a message?

  • 能幫您留言嗎?

  • Would you like to leave a message?

  • 您想要留言嗎?

  • I’ll ask her to call you as soon as she gets back.

  • 她一回來後我會請她致電給您。

  • I’ll give her your message later.

  • 我晚點會給她您的留言。

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