職場英語：專業電話應答好用語｜EF ENGLISH LIVE部落格

職場中的電話禮儀很重要，不論是打電話或接聽電話，都應該秉持專業及禮貌。今天就來學學如何專業地撥打及接聽辦公室電話。

母語外師24小時線上陪你練英文！填表預約試聽，進一步了解自己的英文程度！現在就來體驗線上開口說！

1.打電話

找某人

• Hi, may I speak to Tiffany Rivers?

嗨，我可以和Tiffany Rivers說話嗎?

• Hello, I’d like to speak to Tiffany Rivers in the HR Department.

您好，我想和人資部門的Tiffany Rivers講話。

• Hi, Is Tiffany in?

嗨，Tiffany在嗎?

自我介紹

• This is Luka Hung at McGraw Hill Education.

我是McGraw Hill教育公司的 Luka Hung。

• My name is Luka Hung, and I’m with McGraw Hill Education.

我是McGraw Hill教育公司的 Luka Hung。

• My name is Luka Hung, and I’m a sales rep with McGraw Hill Education in Taiwan.

我叫 Luka Huang，我是台灣McGraw Hill教育公司的業務人員。

留言

• Please tell her that Becky from Accounting called about Friday’s meeting.

請告訴她，會計部的Becky打電話詢問有關星期五的會議。

• Please let her know that Friday’s meeting is canceled.

請告訴她星期五的會議取消了。

• Please tell her Becky Huang called and ask her to call back at 0912345678.

請告訴她Becky Huang 打電話給她，請她回電到 0912345678。

2.接聽電話

接電話

• Good afternoon. Front Desk. Miranda Kao speaking.

午安。這裡是服務台。我是 Miranda Kao。

• Good morning. DataTech. Miranda speaking. How may I help you?

早安。這裡是 DataTech。我是Miranda。可以怎麼協助您?

• Hello, thank you for calling DataTech. This is Miranda Kao. May I ask who’s calling, please?

嗨，謝謝致電DataTech。我是Miranda Kao。請問貴姓大名?

告知要找的人無法接電話/請某人稍候

• I’m afraid Ms. Warren isn’t in at the moment.

Warren 女士現在不在。

• I’m sorry. She’s in a meeting at the moment.

抱歉，她現在在開會。

• I’m afraid she’s on another line.

她在接另一通電話。

• Please hold.

請稍候。

• Could you hold the line, please?

可以稍候一下嗎?

• Let me see if Ms. Warren is available. One moment, please.

讓我看看Warren女士是否有空。請稍後。

幫某人轉接電話/留言

• I’ll put you through.

我將幫您轉接。

• I’m connecting you now.

我現在幫您轉接。

• Can I take a message?

能幫您留言嗎?

• Would you like to leave a message?

您想要留言嗎?

• I’ll ask her to call you as soon as she gets back.

她一回來後我會請她致電給您。

• I’ll give her your message later.

我晚點會給她您的留言。