Welcome to EF English Live, the premier service for people around the world to learn English.
Subject and Structure of the Terms
These subscription terms (the “Terms”) sets forth the terms for your purchase of a subscription to the EF English Live online language learning service (the “Subscription”). These Terms and the attached payment plan (the “Payment Plan”) define the business relationship between you and EF Language Learning Solutions Ltd. Haldenstrasse 4, 6006 Lucerne, Switzerland (“EF English Live”) with respect to the Subscription for the use of the EF English Live online language learning service (“EF English Live”, the “Service” or the “Site”). In addition, you are bound by the Acceptable Use Policy on the Englishlive.com website.
By purchasing a gift subscription from, or subscribing to EF English Live, you agree, without qualification, to be bound by the Terms as set out below.
Duration of the Subscription
The term of your Subscription is as per the Payment Plan.
Fees and Payment
Some materials and features of the EF English Live Site are available only through the purchase of a Subscription. You are responsible for any charges associated with the connection to the Site. EF English Live reserves the right to change the subscription rates at any time or to set up new rates, upon notice posted on the Site and sent by email to its members in advance and, if applicable, communicate how to accept those changes. Price changes will take effect at the start of the next subscription period following the date of the price change. Subject to applicable law, you accept the new price by continuing to use the Service after the price change takes effect. If you do not agree with a price change, you have the right to reject the change by unsubscribing from the Paid Subscription prior to the price change going into effect.
The purchase details of your current course are always available through the “Account Settings” section of the EF English Live Site and through the Payment Plan that you received when you purchased the course (including details on the payment plan and of the cancellation policy).
If your Subscription contains teacher-led classes, whether group or private, those sessions are delivered on a “use them or lose them basis”, this means that if you haven’t used those sessions by the end of your subscription, those unused sessions are lost to you and will not be refunded. If your paid subscription is a monthly recurring subscription, your teacher-led sessions will expire at the end of each month as described above.
From time to time, we may offer trials of Subscriptions for a specified period without payment or at a reduced rate (a “Trial”). EF English Live may determine your eligibility for a Trial, and withdraw or modify a Trial at any time without prior notice and with no liability, to the extent permitted under applicable law.
For some Trials, we’ll require you to provide your payment details to start the Trial. By providing such details you agree that we may automatically begin charging you for the Subscription on the first day following the end of the Trial on a recurring monthly basis or another interval that we disclose to you in advance. IF YOU DO NOT WANT THIS CHARGE, YOU MUST CANCEL THE APPLICABLE SUBSCRIPTION BEFORE THE END OF THE TRIAL.
If you reside in a country which is part of the European Union and have purchased a Subscription online or via phone, you have the right to change your mind and receive a full refund within fourteen (14) days of purchase (the “Cooling-off Period”), but only if you have not consumed more than one (1) conversation class (Private or Group).
Unless your Subscription has been purchased for a fixed period, your payment to us will automatically renew at the end of the applicable subscription period, unless you cancel your Subscription before the end of the then-current subscription period. If you wish to cancel your subscription, you must inform us of your intent with at least 48 hours before your next month’s renewal date begins to avoid being charged. The cancellation will take effect the day after the last day of the current subscription period. If you cancel your Subscription after the Cooling-off Period is over (where applicable), or before the end of the current subscription period, we will not refund any subscription fees already paid to us. If you wish to receive a full refund of all monies paid to EF English Live before the Cooling-off Period is over, you must contact Customer Support. When we process any refund, we will refund amounts using the method you used for payment.
Booking and Cancelling Private Lessons
Private lessons can be scheduled by the student twenty four (24) hours a day, seven (7) days a week, provided that the booking is made at least one (1) business days in advance of the private lesson. Private lessons begin every hour on the hour. Any requests to cancel a particular lesson must be received no later than two (2) business days before the day of that lesson. You can do this through our ‘Contact Us’ link in the EF English Live virtual platform. Students can also cancel a private lesson from the calendar available by following the Private Teacher link. Any lesson booked by a student and for which the student has not attended for twenty (20) minutes after the scheduled time will be considered abandoned and will still be deducted from his/her private teacher allocation. Group coaching calls are provided for each private teacher student that requires it. They may attend more anytime and more than once. The group coaching calls are scheduled at various times throughout the week. Please log into your account to check the times of the next group coaching call. A private one-to-one coaching call is available at an extra cost and can be booked during your welcome call.
Changes to these Terms
Limitation and Indemnification
You agree that, to the extent permitted by applicable law, your sole and exclusive remedy for any problems or dissatisfaction with the Service or third party applications is to uninstall any EF English Live software and to stop using the Service.
TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO EVENT WILL EF ENGLISH LIVE, ITS OFFICERS, SHAREHOLDERS, EMPLOYEES, AGENTS, DIRECTORS, SUBSIDIARIES, AFFILIATES, SUCCESSORS, ASSIGNS, SUPPLIERS OR LICENSORS BE LIABLE FOR (i) ANY INDIRECT, SPECIAL, INCIDENTAL, PUNITIVE, EXEMPLARY OR CONSEQUENTIAL (INCLUDING LOSS OF USE, DATA, BUSINESS, OR PROFITS) DAMAGES, ARISING OUT OF THE USE OR INABILITY TO USE THE SERVICE, THIRD PARTY APPLICATIONS OR THIRD PARTY APPLICATION CONTENT, REGARDLESS OF LEGAL THEORY, WITHOUT REGARD TO WHETHER EF LLS HAS BEEN WARNED OF THE POSSIBILITY OF THOSE DAMAGES, AND EVEN IF A REMEDY FAILS OF ITS ESSENTIAL PURPOSE; (ii) AGGREGATE LIABILITY FOR ALL CLAIMS RELATING TO THE SERVICE, THIRD PARTY APPLICATIONS OR THIRD PARTY APPLICATION CONTENT MORE THAN THE AMOUNTS PAID BY YOU TO THE COMPANY DURING THE PRIOR THREE MONTHS IN QUESTION.
Nothing in these Terms removes or limits EF English Live’s liability for fraud, fraudulent misrepresentation, death or personal injury caused by its negligence to the extent permitted by law.
You agree to indemnify, defend and hold harmless EF English Live and its affiliates, partners, suppliers, and employees from any and all liability, claims, costs, or damages arising from your use of EF English Live or the Services or your breach of these Terms.
You are responsible for any charges associated with the connection to the Site.
EF English Live may assign the Terms or any part of it without restrictions. You may not assign the Terms, or transfer or sub-license your rights under this license, to any third party.
Should any provision of the Terms be held invalid or unenforceable for any reason or to any extent, such invalidity or enforceability shall not in any manner affect or render invalid or unenforceable the remaining provisions of the Terms, and the application of that provision shall be enforced to the extent permitted by law.
Unless otherwise agreed or required by a mandatory law, these Terms are subject to the laws of Switzerland, without regard to choice or conflicts of law principles. Further, you and EF LLS agree to the exclusive jurisdiction of the courts of Switzerland to resolve any dispute, claim or controversy that arises in connection with these Terms. The European Commission provides for an online dispute resolution platform, which you can access here: http://ec.europa.eu/consumers/odr/. If you would like to bring a matter to our attention, please contact us at firstname.lastname@example.org.
You agree that if EF LLS does not exercise or enforce any legal right or remedy which is contained in the Terms (or which EF LLS has the benefit of under any applicable law), this will not be taken to be a formal waiver of EF LLS’s rights and that those rights or remedies will still be available to EF LLS.
All covenants, agreements, representations and warranties made in these Terms shall survive the termination of these Terms.