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Frequently asked questions  

• How does the study trial work?

  To activate your trial, we'll ask you to provide some identity and payment information, which we will process securely. Once that process is completed, you receive instant, unlimited access to our course. We will charge you the stated amount for your trial period. If you continue your studies with us after your trial period, we'll then charge you the regular monthly subscription price as stated on the pricing card above. You're free to cancel at any time during your trial or monthly subscription.

• How do I cancel?

  To cancel during your trial, all you need to do is is to log into the school and cancel your subscription via the My Account page. Once you have a monthly subscription, you can cancel at the end of each month via the My Account page within the school. Should you cancel before your month is over, we will ensure you have access to EF English Live until the end of your paid period.

• Which payment methods do you accept?

  We accept Visa, Mastercard, JCB and Amex.

• Which course is right for me?

  If your goal is to quickly progress and achieve a high level of spoken English then our premium course is the best solution. Working individually with an experienced English teacher, you can choose what and when to learn. With instant feedback you will improve quickly. If however, your goal is to improve your general English skills, our basic course provides all the necessary tools to study alone or join group classes. Don't worry if you want to change your selected course, you can do this at any time online or by speaking to one of our study advisors.