Effective Date: 2018-05-24
EF Language Learning Solutions Ltd (hereinafter referred to as "EF English Live" and/or "EF") has created this privacy statement in order to demonstrate our firm commitment to privacy. The following discloses our information gathering and dissemination practices for this web site: http://englishlive.ef.com.
Our Commitment to Your Privacy
If you cannot, or will not, provide us with the personal information we reasonably require, we may be unable to provide you with the information, goods or services you have requested.
“Personal Data” is information or pieces of information that could allow you to be identified, such as for example:
How do we collect Personal Data?
We collect Personal Data in a variety of ways:
How do we use Personal Data?
How do we share Personal Data?
On what do we base our right to collect and use Personal Data?
We base our right to collect and use your Personal Data on the need
to do so in order to provide you with the services or products that
you have ordered from us, or when there is a legitimate interest for
us (i.e. the service provider) to use your personal data, such as for
the marketing of products or services similar to the one(s) you have
already purchased from that same legal entity.
Please note that we ask you not to disclose any sensitive personal information on or through the site or otherwise to us.
To the extent that we use your Personal Data to send you offers beyond what is considered to be within our legitimate interest, such as marketing of products and services provided by an EF affiliate, we base this on your specific consent.
We use appropriate organizational, technical and administrative measures to keep the Personal Data under our control accurate and up-to-date, as well as to protect the Personal Data against unauthorised or unlawful processing and the accidental loss, destruction or damage of the Personal Data.
COMMUNICATIONS FROM THE SITE
To send you an Email English lesson every day, we would, of course, need to know your email address. As an Email English subscriber, you will be added to our mailing list to receive occasional emails about service updates, special offers, and promotions from EF English Live and other companies within the EF group of companies.
You have the ability to unsubscribe from these emails at anytime, by simply clicking on the unsubscribe link included at the bottom of each email we send.
We will send you strictly service-related announcements on rare occasions when it is necessary to do so. For instance, if our service is temporarily suspended for maintenance, we might send you an email.
Generally, you may not opt-out of these communications, which are not promotional in nature. If you do not wish to receive them, you have the option to deactivate your account.
If at any time you wish to stop receiving marketing communications from us you can use the unsubscribe feature in the marketing communication you received or let us know by using the contact information listed in the “Contact Us” section or by changing your privacy settings in the EF English Live online school. In your request, please indicate that you wish to stop receiving marketing communications from us.
Please note that changes may not be effective immediately. We will endeavour to comply with your request(s) as soon as reasonably practicable.
THIRD PARTY SITES
the privacy, information or other practices of any third parties,
including any third party operating any site to which the EF Product
contain a link. The inclusion of a link on EF Products does not imply
endorsement of the linked site by us or by our affiliates.
HOW LONG DO WE STORE PERSONAL DATA?
We will only keep your Personal Data for five (5) years after the expiry of your account, in order to be able to provide you the possibility to re-activate your account, should you decide to purchase additional courses from us; or otherwise for as long as it is necessary for the purposes for which it has been collected or in accordance with time limits stipulated by law and market practice, unless further retention is necessary for compliance with a legal obligation or for the establishment, exercise or defence of legal claims or unless a specific time period has been communicated.
We will keep limited parts of your Personal Data which are necessary for marketing purposes until you withdraw your consent, but in no event for longer than 5 years after your last completed service or delivery of product.
To use EF Products, you must be at least 16 years old. We are not responsible for checking your age but sometimes we still do verification checks. If we learn that you are under the age of 16 and we have collected information about you, we will delete the information as soon as possible and you will not be able to use EF Products.
We do not generally seek to collect any sensitive Personal Data. Sensitive Personal Data is data related to racial or ethnic origin, political opinions, religious or philosophical beliefs, health or medical condition, criminal background or trade union membership. In certain situations, this might however be necessary (for example in order to provide you with the services and products you have ordered). We will make sure that we receive your explicit consent to such processing and treat this information securely.
You have a right to, once per calendar year, contact us and without
cost find out which information about you that is being used. You have
a right to receive your personal data in a machine readable format and
you have a right to transfer your personal to another data
You have the right to, at any time, withdraw your consent or object to us using your Personal Data for direct marketing purposes and you may at any time request that the use of your personal data is restricted or that we shall delete your personal data. Note however that a restriction or deletion could mean that we are not able to provide you with information, services or products as you have requested. Upon your request, we are also obliged to correct personal data about you that is incorrect, incomplete or misleading.
We use both session ID cookies and persistent cookies. A session ID cookie expires when you close your browser. A persistent cookie remains on your hard drive for an extended period of time.
We use the service of a third party tracking utility company to track the behavior of visitors to our site. However, we do not have access to or control over their cookies. The information we collect through our third party tracking utility company is completely anonymous and is used to improve our services and marketing efforts.
As is true of most websites, we gather some information automatically and store it in log files. This information includes Internet Protocol (IP) addresses, browser type and language, Internet service provider (ISP), referring and exit pages, operating system, date/time stamp, and clickstream data. We use this information to understand and analyze trends, to administer the site, to learn about user behavior on the site, and to gather demographic information about our user base as a whole.
If you would like to have a copy of the information EF LLS holds
about you; a copy of the standard data protection clauses or would
like to exercise any of your rights, please contact us at the address
EF Language Learning Solutions Ltd., Haldenstrasse 4, 6006 Lucerne,
Switzerland or click here.
If you have complaints about our handling of your Personal Data, you have a right to contact the supervisory authority in the country where you live.