To change your password or other personal information:

1. Click on your picture, in the top right corner.
2. Click on 'My account'.
3. Click on 'Personal Information'.
4. Click 'Edit this information', next to the information you wish to change.
5. Update the information.
6. Click 'Update'.

Input your email address here to reset your password. Please note that your email address can be used as your username to login.

If you are unable to log in, check that:

* there are no extra spaces before your username or password
* you have correctly spelled your username and password (click here if you forget your password)
* your Internet security settings are set to 'Default'. If you are not sure about your security settings, follow the steps below:

1. Click 'Tools' in your browser menu.
2. Select 'Internet Options'.
3. Click 'Security'.
4. Click on 'Internet'.
5. Click 'Default Level'.
6. Check that security level is set to 'Medium'.
7. Click 'OK' to save your changes.

We create your username during enrollment and send it to you with your password. Your email address is also a valid username.

Note that it is not possible to change your username, although you may change your email address and password.

1. Click on your picture, in the top right corner.
2. Click on 'My account'.
3. Click on 'My email subscriptions'.
4. Next to 'Contact information', click 'Edit this information'.
5. Enter a new email address.
6. Click Update.

Your Personal Profile
When we ask you for information, our primary interest is to provide you with a more personalized service. We respect your privacy and do not sell, rent or trade your name or personal details to other organizations.
Security measures
We use a secure server to encrypt credit card information before it is sent to us over the Internet. We also insist on password verification at sign-in to protect against unauthorized access to your personal profile and course history. If you leave the computer unattended without logging out of the site, we log you out automatically after some time has passed.
Cookies
'Cookies' are small pieces of information that we store on your computer's browser or hard drive. We use cookies to customize the site for your country and language. Our cookies do not collect additional information from your computer's browser or hard drive. Most browsers allow you the option of preventing cookies from being stored on your computer, though doing so will cause you to lose many of the benefits of Englishtown.

'My account' is where we store all your personal, payment and subscription information. You can find 'My account' under the Plus menu, next to your picture in the top navigation bar.

All information regarding your subscription can be found in 'My account'. You can find 'My account' under the Plus menu, next to your picture in the top navigation bar.

1. To check if you are still in your Free Trial, click 'My account' under 'Help & settings' in the top navigation bar.
2. Under 'Account status' you will see:

* if you are in your Free Trial
* when your Free Trial expires
* what you will pay after your Free Trial expires
* your first billing date
* all your membership information

First-time users who sign up online are entitled to one Free Trial. The Free Trial allows you to try all the Englishtown features at no charge.

To activate your Free Trial, you must provide valid billing details. If you cancel your subscription before the end of the Free Trial, you will not be charged. If you enjoy learning at Englishtown and decide not to cancel, your paid subscription period will start once the Free Trial is over.

No, we only allow one Free Trial per user.

If you are a returning student (you have had an Englishtown subscription or you have taken a Free Trial before), you are not eligible for the Free Trial. As soon as you sign up, you will be charged for a new subscription.

If you cancel your subscription before the end of the Free Trial period, you will not be charged anything.

If you do not cancel by the end of the Free Trial, you will be charged for your subscription period.

Depending on your location, you may be offered a headset package when you enroll. The headset is completely free with your paid subscription. If you cancel during your Free Trial or opt for a money-back guarantee, you may be responsible for paying the headset shipping fee.

To ensure that you receive your headset quickly, please ensure that your address is entered correctly and completely.

Contact our Customer Service team to find out if you are entitled to a free headset.

If you sign up online, you have immediate access to the school as soon as your Free Trial or subscription is activated.

If you sign up offline, your account will be activated as soon as your payment has been confirmed. You will receive confirmation of your account status by email.

For more information about your subscription access, please email the Customer Service team or call your local Course Consultant.

Different courses have different features. These may include interactive study material, online conversation classes, teacher-graded writing assignments, useful study tools and other activities designed to increase your fluency.

You will also have access to our customized Study Plan, as well as reports to help you track your progress and performance.

Depending on your subscription, you may also have access to Private Lessons, TOEFL and TOEIC preparation services, fluency tests... and more!

For more information on what your subscription includes, please contact our Customer Service team.

You can cancel your subscription by using the cancellation link on the 'My account' page. Alternately, you can click on the 'Contact us' link to request your account to be cancelled. Only those 2 methods are accepted as valid cancellations.

Your account will be updated as soon as your cancellation request is confirmed.If you cancel before your subscription is over, you will have full access to all your Englishtown features until the end of the paid subscription period.After you cancel your subscription you can still login to access our many free services such as Email English, Friends, and more.During your Free Trial, you can cancel online using the cancellation link on the 'My account' page. Alternately, you can click on the Contact us link to request your account to be cancelled. Only those two methods are accepted as valid cancellations.

Once you become a paying student, you can cancel your subscription by calling your local Englishtown office. You will find this telephone number on the 'My Account' page on our website. Your account will be updated as soon as your cancellation request is confirmed.

If you cancel before your subscription is over, you will have full access to all your Englishtown features until the end of the paid subscription period. After you cancel your subscription you can still login to access our many free services such as Email English, Friends, and more.

Please note that the above applies only to students with monthly renewal subscriptions. Students who wish to cancel fixed-period plans before the end of the subscription period should note that they may not be entitled to a full refund, as their tuition fee was based on a long-term discount plan. For more information, please contact your local office.If you wish to cancel your subscription, you must do so by calling your local Englishtown office. You will find this telephone number on the 'My account' page on our website. Your account will be updated as soon as your cancellation request is confirmed.

If you cancel before your subscription is over, you will have full access to all your Englishtown features until the end of the paid subscription period.

After you cancel your subscription you can still login to access our many free services such as Email English, Friends, and more.

You can change your email preferences at any time:

1. Click on 'My account' under 'Help & settings'.
2. Select 'My email subscriptions'.
3. Choose the language in which you'd like to receive emails.
4. Select which emails you'd like to receive using the relevant checkboxes.
5. Click 'Update' to save your changes.

Help is available throughout the online school to make your study experience as trouble-free as possible. You can get answers to your questions in a variety of ways, including in these Help pages, through our interactive tours and demos, or by calling your local Englishtown office.

Help with specific features is also available in the following places:

Technical check
For technical help, click on the 'Technical check' link in the 'Help & settings' tab.

Conversation Class
For help using the Conversation Class, see the relevant section in our Help pages, or read the FAQ's on the Conversation Class page.

Still need help?
If you have tried the above suggestions and still have a question for us, then please contact our Customer Service team using the 'Contact us' link. Select your question subject from the drop-down menu, type your query in the relevant box and click 'Submit'.

Your personal homepage shows your study details at a glance and is updated every day! See how your course is progressing, get reminders about upcoming study events -- all in one place. Check regularly for interesting articles and useful English words and phrases. Or use your homepage to launch a multimedia tour of the online school.

Once you complete your very first unit, we will ask you to fill out a short survey so that we can get a better understanding of your experience.

Help us make the online school even better by giving us your feedback!

If you sign up online, we will send you a welcome email confirming the price of your subscription.

You can also check your account status yourself:

1. Click on 'Help & settings'.
2. Click on 'My account'.
3. Here you will find your account status and payment details such as order ID, base subscription and first billing date.

If you pay offline, the details of your subscription can be found in your study agreement.

If you have any questions about your subscription, please contact the Customer Service team or call your local Englishtown office.

Online Payment

* If you have a monthly subscription, your subscription will be renewed and your credit card charged automatically each month until you cancel your subscription.

* If you have a fixed-length subscription, your subscription will not be renewed automatically. You can renew your subscription by going to the 'My account page' and following the instructions.

* If you are a returning student, simply log in and sign up again. Note that you will not be eligible for a second Free Trial.

Offline Payment

* If you paid offline, to continue with your Englishtown course after your initial subscription period is over, you must renew your subscription. Contact your local office for details of how to extend your subscription.

To avoid an interruption in your studies, we encourage you to submit your payment before your current offline enrollment expires.

Different subscription types are available in different locations. These may differ in terms of courses and features offered, payment methods, price, length of subscription, and so on.

Please contact your Customer Service team or your local sales office for more information about the subscriptions available in your area.

Printing a receipt is simple:

1. Click on 'My account'.
2. Click 'Download receipt' under 'Your orders'.
3. Select the dates in the 'From' and 'To' boxes.
4. Enter the information in the text box.
5. Click 'Submit'.
6. Click on 'Print'.

Depending on your location, we accept Visa, Mastercard, American Express, Diner's Club, and JCB.

Please contact our Customer Service team if you have any questions about credit card payments.

You can easily update your credit card information on the 'My account' page.

If you need further assistance, please contact our Customer Service team.

If you purchase a monthly subscription plan, your subscription is renewed and your credit card charged automatically each month until you cancel your subscription.

Students with fixed-length subscriptions do not have auto-renewal.

Englishtown guarantees the safety of your credit card payments with our advanced secure server technology. We use 128 bit encryption and a secure server when transmitting any credit card information.
You can see this on any website that starts with https://

You can buy an Englishtown course even if you do not have a credit card. Different payment options like wire transfer, post-giro, or cash are available depending on your location.

To find out more about the payment options available in your area, please contact our Customer Service team or call your local Englishtown office.

Go to the homepage and click on the courseware box in the top part of the screen.

1. Click on the 'Course' tab, in the top navigation bar.
2. Click the link 'Go to course'.1. Tell us about your job
We will recommend a course for you based on your background and needs. Your answers can also help shape future Business and Industry courses.

2. Tell us what your goals are
By telling us why you want to learn English and what areas you want to improve, we can give you advice based on your objectives. The better we understand what you want to achieve, the faster your English will improve.

3. Determine your level
To help you achieve your learning goals, we first need to assess your current level. You can either take a quick placement test so we can recommend a suitable course for you, or choose a level yourself.

4. Set up your Personalized Study plan
Answer a few simple questions about your schedule to work out how much time you will need to reach your target level. Based on the information you provide, we can quickly project your rate of improvement.

The multimedia activities are a fun way to learn and practice English. They include features like video, audio, pictures, e-paper and speech recognition technology. There are more than 30 different types of activities in the online school, so you'll never find yourself repeating the same exercises.

To complete an activity, first read the instructions at the top of the page. If you need more help on a specific type of activity, click the question mark icon in the top right of the page.

You can skip any activities in the online school. Remember, though, that to pass the unit and earn a certificate, you must complete each of the tasks and get an overall grade of 70% for the unit.

Some of the activities in the school are open-ended, and relate to your personal life. For example, you may be asked to give your opinion about different foods or sports. These activities encourage you to relate the language to your own life experience, so that the lesson becomes more meaningful and you learn more quickly.

Other activities require you to write or speak freely, or listen to a presentation and take notes. These help you to apply language in a more realistic way. Although these activities do not have one correct answer, you can compare what you've written to a sample answer.

When an activity is not graded, it will be indicated as such in the instructions.

The task is an assessment step that appears at the end of every lesson. It's designed to test your ability to use the language you have learned during the lesson.

The task simulates a real-life situation, for example, conducting an interview or ordering food at a restaurant.

E-paper is a reference text that helps you to complete certain activities. E-paper teaches you to read real-life English materials, such as restaurant menus, train tickets, magazine articles and web pages.

Activities that have e-paper materials will display an orange button labeled 'Reference'.

Click on the button to open the e-paper in a popup window. You can move the window around your screen, resize it, or zoom in and out.

You can do the lessons in any order, and you can skip from lesson to lesson freely. You can also jump around different learning steps within a lesson, although the lesson has been designed to lead you step by step toward completing the Final task.

To progress to the next unit, you must complete all four lessons.

To change your course or level, click the 'Course' tab in the top navigation bar and choose 'Change course'.

If you have multiple courses, you can change to a different course at any time by clicking the 'Course' tab, in the top navigation bar, selecting 'Change course', and choosing a new course in the menu that opens.

To move on to the next unit, you must complete the task at the end of each lesson.

To obtain a certificate, you need to pass each unit with a minimum overall grade of 70%.

You can check your 'Progress report' to see which parts of the unit you have not yet passed.

As long as you complete each of the tasks, you will be able to move on to the next unit. You will see a message after you complete the four tasks and be given a choice of staying in the current unit or moving on to the next one. However, we recommend that you do not move on until you have achieved the passing grade of 70% for the unit.

The placement test assesses your language level and suggests the most suitable English course for you. At the end of the test, we will recommend an Englishtown starting level for you, based on your overall test score.

You can take the test as many times as you like. Tests can be taken during enrollment, or by going to 'Course' in the top navigation bar and clicking on 'Change course'. This will open a new page with a link to take the placement test.

The placement test uses an intelligent system to give you questions at the appropriate level of difficulty. This means that questions will become easier or harder depending on whether you answer correctly or incorrectly.

The placement test determines your current English language level and suggests the most suitable course for you. You are tested on Grammar, Listening and Reading. At the end of the test, you will see a grade for each section, your overall score, and your recommended level.

The placement test uses adaptive logic, so questions can become easier or harder depending on your previous answers. This means that your score depends on the level of difficulty of the questions that you answered, and not simply on how many questions you answered correctly.

You can find your placement test score in 'My Progress' (under 'Course' in the top navigation bar). Your test results are displayed in the right-hand column.

Englishtown has a range of courses to suit your individual needs. These may be included in your subscription, or may be available at an extra charge. To find out which programs are available, check the 'My account' page or contact your Customer Service team or local Course Consultant.

General English
* everyday English used in real-life situations
* 16 levels from Beginner to Upper Advanced
* each level includes 8 complete units that cover reading, writing, listening and speaking skills

Special Interest English
* specialized English courses tailored to your needs and interests
* courses include Business Negotiations, Meetings, Travel, Finance, Logistics and much more
* designed to help you apply your language skills in practical situations

Test Preparation
* comprehensive programs to help you pass TOEIC and TOEFL
* includes practice tests, explanations and study tips
* available for all language levels

All courses use fun interactive activities to cover the key skills sets: listening, reading, speaking, writing. To view the courses available to you, simply go to 'Course' in the top navigation bar and click on 'Change course'.

Units are made up of lessons. These contain movies and activities that help you practice grammar, pronunciation, vocabulary and functions with the aid of audio and images.

You can find your activity and lesson scores in the 'Progress report'. Note that you need an average score of 70% to pass each unit.

Different types of subscriptions include different features. So your program may include Conversation classes, Private lessons, Fluency tests, Test preparation services, Study tools and more.

Englishtown provides over 1,000 hours of interactive study, to take you from Beginner all the way to Upper Advanced.

Choose when you want to study: your course is available 24 hours a day, 365 days a year.

Work at your own pace to complete your course, as quickly or as slowly as you like. Your personalized Study plan tells you how long it will take to achieve your target level, according to your preferred study pace.

Each unit of study takes 8 to 10 hours to complete, and we recommend that you complete one unit per week. This will allow you to complete a level (8 units) in about two months of study.

Our 16 levels are aligned with the Common European Framework of Reference for Languages. Three of these levels make up one stage.

Level 1, 2 & 3 - Beginner
You can understand and use well-known expressions and very basic sentences so people can understand you. You can introduce yourself and other people. You can ask and answer questions about where you live, people you know and things you have. You can have a simple conversation if the other person talks slowly and clearly and is prepared to help.

Level 4, 5 & 6 - Elementary
You can understand sentences and well-known expressions dealing with very basic personal and family information, shopping, local geography, and employment. You can communicate in simple language when you have to exchange information about familiar and routine things. You can describe your background, immediate environment and important things you need to know in simple language.

Level 7, 8 & 9 - Intermediate
You can understand the most important language to give clear input on familiar matters regularly encountered in work, school, leisure, etc. You can deal with most situations when you travel in an area where the language is spoken. You can use simple connected sentences on topics which are familiar or interest you personally. You can describe experiences and events, dreams, hopes, and ambitions and give reasons and explanations for opinions and plans.

Level 10, 11 & 12 - Upper-Intermediate
You can understand the main ideas of difficult text on both concrete and abstract topics, including technical discussions in your field of specialization. You can have a conversation with native speakers with some fluency and spontaneity without difficulty. You can produce clear, detailed sentences on a wide range of subjects and explain your opinion on issues, giving the advantages and disadvantages of various options.

Level 13, 14 & 15 - Advanced
You can understand a wide range of demanding, longer texts, and recognize implicit meaning. You can express yourself fluently and spontaneously without much obvious searching for expressions. You can use language flexibly and effectively for social, academic and professional purposes. You can argue in clear, well-structured, detailed language on complex subjects.

Level 16 - Upper-Advanced
You can understand with ease virtually everything you hear or read. You can summarize information from different spoken and written sources, reconstructing arguments and accounts in a coherent presentation. You can express yourself spontaneously, fluently and precisely, differentiating finer shades of meaning even in the most complex situations.

We believe that there is benefit to studying all the language skills, as what you learn in one skill will strengthen your ability in others. However, you may choose to target specific skills for extra practice, for example by spending more time in the Listening or Speaking lesson.

Remember, though, that to progress to the next unit, you must complete the task activities in each of the lessons.

The task at the end of each lesson will assess how well you can apply the new language in real life. Ultimately, you pass the lesson by using the language you've learned.

The aim of our program is to prepare you to use English. The Final task therefore tests your ability to use English to achieve real-life goals, like filling in a visa application or checking in for a flight. This is a more useful evaluation than a traditional grammar or vocabulary test.

The Language Focus is a short presentation about a particular learning point, such as grammar or pronunciation.

The Language Focus appears in the learning steps within each lesson, before or after an activity.

It can also appear as a popup reference within an activity, to give you extra help to complete the exercise. When it is available, you will see a small book icon in the upper right corner of the activity. Click on it to open the Language Focus.

The Language Focus provides an explanation of a learning point, to give you a deeper understanding of how English works. Think of this as a teacher helping to provide a little more insight into the language. After you read one, try to apply the rules in the activities that follow.

At the end of each level we ask you a few questions to find out about your study experience. In order to receive your certificate and move on to your next course, you must complete this evaluation.

After you submit the evaluation form, your course will be marked as 'Complete' and you will automatically be enrolled in the next level.

Access to SPIN courses depends on your location and your subscription type. In some countries, SPIN courses can be purchased as an extra feature. In other areas, you may be able to upgrade to a subscription that includes SPIN courses. To find out more, contact your Customer Service team or your local Course Consultant.

To access your SPIN courses please go to 'Home' in the top navigation bar. Once you're on the home page click on 'View my other courses' in 'My course' box. In the opening pop up you can select your SPIN course.

In every Writing lesson, you should complete a writing assignment and send it to a teacher for correction.

After submitting the writing assignment, you will receive corrections and feedback to help you improve your writing skills. To pass, you need a score of 70% or more. If you score below the pass grade, you can try the activity again.

Once you have passed the writing activity, it is not possible to resubmit. However, you can review the activity as many times as you like.

To view your writing assignments, corrections and grades, go to 'My Progress' under the 'Course' tab, in the top navigation bar. Select 'Teacher feedback' and scroll down to 'Writing challenge'. There, you can click on the relevant level and unit to view your feedback.

You need a grade of 70% or more to pass the writing assignment.

To check whether your assignment has been graded, go to 'My Progress' and check the 'Writing challenge' status in your Writing lesson.

If your feedback is available, you will see a percentage grade and a 'Completed' status. To view detailed feedback including teacher comments and writing corrections, go to the Teacher feedback tab.

If your feedback is not ready, you will see 'In progress' in the relevant column.

Englishtown follows a 48-hour grading policy. This means that you might wait up to 48 hours before receiving your writing grade. If you still haven't received your grade after 48 hours, please contact our Customer Service team by clicking the Contact us link in the page footer.

To resubmit a Writing challenge that you did not pass, you should access the relevant unit in the 'Progress Report'. Select the unit and click on 'Writing' to access the writing lesson.

You will receive a grade and feedback on your writing within 48 hours after submission. Until then your writing status will remain incomplete.

You do not need to wait for your writing score before moving on to the next unit. As soon as you receive a writing grade, the grade will be added to the 'My Progress' and your unit score will be updated.

If after 48 hours you haven't received a grade and feedback, please contact our Customer Relations team through the 'Contact us' link available in page footer.

You will receive a grade and feedback on your writing within 48 hours of submission. The feedback will highlight mistakes that you made. Your mistakes are marked in yellow. When you mouse over them you will see your teacher’s corrections. You can also switch to view the corrected version. Here you will see the corrections marked in purple. When you mouse over them you will see what you wrote originally.

If you receive less than 70%, you can try again.

Please make sure you read the writing instructions and do not exceed the word limit for your assignment. Although the teacher will give you an overall grade based on your whole submission, they can only correct the assignment within the word limit.

If you don't have access, it is probably because your subscription doesn’t include these features. Go to 'My account' to see what features you have access to.

In some countries, these features may be available for purchase as Premium Services. For more details, please go to 'My account' and click on 'Purchase' in the Premium column.

For further information, please don't hesitate to contact our Customer Service team through the 'Contact us' link in the page footer.

You can find links to the 'Performance' and 'My Progress' under the 'Course' tab in the top navigation bar. Here you can monitor your results in different ways: view an overview of your scores, your study time, which parts of the unit you need to complete before continuing your studies, and much more.

In the 'Progress report' you can see scores and completion status for your current unit, as well as for units that you have already finished. This is available for your General English courses as well as Special Interest courses.

Use the 'Progress report' to see which parts of the unit you have not yet passed, and view a complete list of the language points covered in each lesson of the unit.

You can view any feedback that you have received from a teacher: for your writing assignments, Conversation classes, Fluency Tests and so on.

The 'Progress report' also shows your level progress: starting level, current level and the number of levels completed.

Finally, you can see results of any tests that you have taken, and the date you took the test.

The 'Performance report' shows a snapshot of your results from the beginning of the month and is updated daily. Each month, the report tells you how far you are from your Study Plan goals.

The first part of the report shows your Listening, Reading, Speaking and Writing scores. You will also see your overall grade and receive some study advice.

The second part tells you how far you are from reaching the goals that you set up in your Study plan.

The third part shows how much time you've spent on your English studies.

The Englishtown level certificate is not just a piece of paper. It is proof that you have reached a certain level of proficiency in spoken English, and the most widely recognized online level certification you can receive.

When you complete a level in a General English course at Englishtown, you receive a certificate.

When you complete all the Business English courses of the same level (either I, II or III) you receive a certificate.

To receive a certificate, you must complete a level in your course.

Your course will only be marked as complete after you fill out the final evaluation form.

You can view the certificates from previous levels in your progress report.

Printing a certificate is simple.
1. Go to 'Progress' in the top navigation bar and click on 'Progress report'
2. Select the correct certificate on the right side of the screen.
3. Click on the print icon.

Watch videos of a native speaker pronouncing English sounds.

Choose between British or North American pronunciation.

Listen and watch the speaker's mouth to see how the words are pronounced.

Record your own voice and play it back for comparison. Practice until you get it perfect!

Under 'Study tools', you will find a pop-up grammar guide complete with examples. It is very helpful for explaining the different rules of English grammar.

The 'Grammar guide' helps you understand grammar by explaining grammar rules. Use the index page to find the topic that you're interested in.

Flashcards help you learn important vocabulary by providing definitions, spelling, audio clips and images. Flashcards are integrated with Notebook so you can keep track of your words and progress.

You can launch Flashcards from the 'Course' tab in the top navigation bar.

In Flashcards you have the option to practice words from your current unit or test yourself with 25 words chosen at random from the dictionary.

Use Flashcards to test how well you know your English vocabulary. Read or listen to each word and decide whether you know the meaning or not.

You can choose which words you want to practice:

• Choose a word list in the left menu of your Notebook.
• Select Flashcards to practice by checking them and clicking 'Practice.'
• Quiz yourself on a set of words.
• Select 'Know' if you know a word, or 'Don't know' to practice it again.

What is the Notebook?Notebook is a study tool which allows you to organize, review and practice words from your current unit or from word lists you create.
It is integrated with Flashcards to help you track progress of words you have learned and those you need to practice more.

The Translator is a powerful tool powered by the Cambridge Advanced English Learner Dictionary.

With Translator, you can:

* Select the language to translate into.
* Read the phonetic spelling of the word.
* Listen to a recording of the word.
* Read and hear sample sentences containing the word.
* Use search suggestions if the term can't be found (e.g. if you misspelled a word).
* Read suggestions from a Thesaurus.

Click on the 'Settings' icon to:

1. Launch the Translator automatically when a word is double-clicked.
2. Display the 'Related Words' panel.
3. Display the 'Search History' panel.
4. Set the translation language.

Welcome to the fun, fast way to exercise your English. With PodEnglish, you have the opportunity to study English wherever you are!Click on the 'Play' icon on the Index page to watch a podcast.

Sort movies by title, topic, level or date to find the podcast you want.

Find out how to get the most out of podEnglish by watching the interactive Tour.

To download a podEnglish movie:

1. Click on 'Study tools' on the top navigation bar and select 'podEnglish'.
2. You will see a list with all the movies currently available.
3. Click on the 'Download' button and choose a file format, either WMV (Windows Media player) or M4V (QuickTime player).
4. If the download doesn't start, check for an alert message under the address bar.
5. If you see the alert message, right click on it and choose 'Download file'.

EF Text to Speech lets you select words, phrases, sentences and paragraphs anywhere in the online school and hear them spoken. You can also activate translation tools to find out the meaning of the selected text.

Highlight the word, phrase, sentence or paragraph you want to hear. A menu will open to the right of your mouse pointer. Click 'Listen' to hear the highlighted text spoken aloud. You can also open the Text to Speech tool and type your own words.

Use the pin icon to attach the information box on the page .

Click the book icon to to see a translation of the selected text.

For students and by students - read essays from your fellow English learners. Your assignment might be chosen as the best of the week!

Business letters provide a database of letter templates covering a range of professional situations. Come here to learn about the format and language of English business communication.

The first time you log in to Englishtown, a technical check runs automatically to help ensure the computer you are using meets the necessary requirements.

Tech Check will tell you if you are missing any items and give you the opportunity to download them.

You can view Englishtown pages with a PC or Mac and Internet connection. In order to take full advantage of our services, you must meet the system requirements listed below:

Hardware

Computer type
Windows-based PC or Mac. Englishtown does not support the Linux system at this time.

Internet connection
Cable or ADSL broadband Internet connection

Processor speed
1GHz, 1GB+ memory, 40MB free space (for the Virtual classroom software), for Mac OS hardware requirements 500MHz PowerPC G3 or faster or 1.83GHz Intel Core Duo or faster processor, 128MB of RAM (512MB recommended)

Sound card
Sound Blaster 16 compatible sound card or better (full-duplex)

Audio components
Headset with microphone, or separate microphone and speakers. Note that we do not recommend using speakers inside the Virtual classroom.

Screen
At least 1024 x 786 screen resolution.

Software

Operating system
Microsoft Windows XP Professional (SP2), Windows XP Home Edition, Windows 2000 Professional (SP4), Windows Vista, Windows 7 and Windows 8, Mac OS 10.5 and above

Web browser
Internet Explorer 7.0 or higher (IE8 strongly recommended), Englishtown also supports Firefox 3.5, Safari 4 and Google Chrome. Cookies and Javascript must be enabled.
Pop-up blockers should also be disabled or configured to allow pop-up windows from this website.
Englishtown sites should not be put into the restricted sites or the block list in the web browser or firewall.
Note: Netscape and Opera browser are not supported in Englishtown.

Plugins
Adobe Flash Plug-in 10.1. (or higher). You can download this for free in our Technical check.

Additional software
Adobe Acrobat Reader For Business English courses only.
No download is required to use the Virtual classroom, however there is a free, optional add-in for enhanced audio quality and you do require Flash Player 10.1.
All of the audio and video in Englishtown uses Flash. The audio files are in MP3 format. If you are not able to hear sound or see the videos, please check your browser settings.

You can install the Advanced Speech Recognition software from the Technical check page, which you'll find in the 'Help & settings' menu.

Here we test your system to make sure that you are ready to use the online school. If you are missing any software or any of your computer settings are incorrect, simply follow the instructions to install the software or change your settings.

If you do not wish to install the Advanced Speech Recognition software, you will still be able to complete the activities, usually by typing your answer.

However, we strongly recommend that you install this software to develop your speaking skills and use your English actively.

In order to view e-paper, you need to install Adobe Flash Player 10. You can do this from our Technical check page, under 'Help & settings'.

You can install the Flash Player from the Technical check page, which you'll find in the 'Help & settings' menu.

Here we test your system to make sure that you are ready to use the online school. If you are missing any software or any of your computer settings are incorrect, simply follow the instructions to install the software or change your settings.

Premium Services are special features that are not included in the regular Englishtown subscription and are available to you at an additional cost. Premium Services include Private lessons, English Fluency Tests, Preparation for TOEFL and TOEIC or Conversation classes.

Yes, Premium Services are special features that are not included in the standard Englishtown subscription and are available to you at an additional cost.

You will be charged an additional fee to use these services. For fixed-length subscriptions, this will be a separate charge from your normal subscription fee processed as soon as you confirm your purchase. For monthly subscriptions, the fee is added to you normal monthly charge.

At this time we only accept credit card payments for these services. To buy Premium services, go to 'My account', select the service and click 'Purchase'.

Please contact your local Course Consultant for further information or click the 'Contact us' to speak to the Customer Service team.

Yes, access to Premium Services requires an active Englishtown subscription.

You will lose access to your Private Lesson or Englishtown Fluency Test coupons if your basic subscription ends. However, if you renew your basic subscription before your coupons expire, they will still be available to you.

A Private lesson is a one-on-one class with a teacher using the Virtual classroom. You can schedule it at your convenience and choose the conversation topic.

The class lasts 40 minutes. At the end of the lesson you will receive detailed feedback from the teacher. The comment can be found in the 'My Private lessons' report.

To book a lesson, go to the Private Lesson page. Click 'Book a private class' under the 'Classroom' tab in the top navigation bar.

1. Start by selecting your local time zone.

2. Click on Book Lesson.

3. Choose the time of your lesson according to when it's most convenient or when your favorite teacher is available. You may need to select a different time slot if there is no teacher available.

4. Choose from a wide range of topics in categories like Business and General, or request your own topic for discussion.

5. Please write your topic in English. Unfortunately we cannot guarantee that specially requested topics can be taught.

If your lesson booking is successful, you'll get immediate confirmation in the Booking Calendar and by email. The Calendar also displays all the lessons you have coming up.

You can have up to four Private Lessons booked at any one time.

Private lessons must be booked at least 24 hours in advance of when the lesson is to take place.

You can change the topic to be studied, but not the time of the lesson. However, lessons can be rebooked at a new time.

Just cancel your existing booking and then book a new session time on the site. Make sure that you do this within the cancellation timeframe.

1. To cancel a Private lesson, go to the 'Private lessons' page and click on 'Book lesson'.
2. Click on the booked lesson in your calendar and select 'Cancel lesson'.
3. Please do this at least 24 hours before the lesson to avoid losing your lesson coupon.

At your scheduled lesson time, click the link to 'Private lessons' then click on 'Enter lesson' to meet your teacher.

The link to the Virtual classroom appears at the start of the hour.

After each lesson, your teacher will give you feedback about your performance. You will receive this feedback by email.

You can also read your evaluation by clicking the report icon on the 'Private lessons' page.

You can use the 'Booking Calendar' to search for a teacher you have had before and book with them again when they are available, however we cannot guarantee that the same teacher will always be available at the same time. You can also request to book with a teacher again at the end of a lesson.

The number of lessons you have left is displayed on the 'Private lessons' page (the link 'Book a private class' under the 'Classroom' tab).

You can also check the number of remaining lessons on 'My account' page.

This depends on your subscription type.

If you purchased Private lessons as an extra feature, you can log in and check the price of your coupons on the 'My account' page.

If you purchased Private lessons as part of a fixed-length subscription, then your Private lessons are included in your overall subscription fee.

You can have up to four Private lessons booked at any one time.

Please make sure you choose a topic when you book a lesson. If you wish to change the topic, you must do so at least 24 hours before the beginning of the lesson.

1. Log in
2. Go to ‘Teachers’ tab
3. Go to ‘Private lesson’
4. Go to ‘My bookings’ (under ‘Book a class’)
5. Click on ‘Edit’
6. Choose ‘Change topic’
Note: although we do our best to accommodate all topic requests, we cannot guarantee that specially requested topics can be taught.

Because our teachers and students are located all over the world, you must set your time zone before scheduling a Private lesson.

Before you book your first lesson, select your local time zone. The time zone setting will be saved in your account. If you travel to other locations, make sure you change your time zone accordingly.

You can change your time zone by clicking on the 'Change time zone' link at the top of the 'Private lessons' page.

If the 'Enter lesson' button is missing, the time of the class may be incorrect. Please make sure you have set your time zone correctly, and check the Private lesson Calendar to see the correct time and date of your lesson.

There are different ways to access Private lessons depending on your location.

In some countries, you can purchase Private lesson coupons as an extra feature. In other areas, you can choose a fixed-length subscription that includes access to Private lessons.

To learn more about this feature, contact your Customer Service team or your local Course Consultant.

The Englishtown Fluency Test is a one-on-one assessment of your spoken English skills with a highly-qualified teacher. The test consists of a 10 minute interview and a 10 minute role play, followed by 5 minutes of feedback.

Teachers will evaluate you on six criteria: clarity, confidence, expression, range, accuracy, and comprehension.

We suggest you take the Fluency Test every 6 months to see how much progress you have made.

To book an EF English Fluency Test, go to the Classroom tab, click on the link 'Book a private class' link, and then click on the 'Book test' button in the English Fluency Test section to the right in that page.
1. Start by selecting your local time zone.
2. Click on Book Test.
3. Choose the time of your test from the available time slots in the Calendar. You must book the test at least 24 hours in advance.
4. If your booking is successful, you'll get immediate confirmation in the Booking Calendar and by email. The Calendar also displays the tests you have coming up.

When your test is due to start, click the link to the 'Englishtown Fluency Test' page. Then click 'Enter test' to meet your teacher.

After taking the test, you will receive detailed teacher feedback within 48 hours.

To have a look, simply go to 'My Progress' under 'Course' tab in the top navigation bar. Select 'Teacher feedback' and scroll down to 'English Fluency Test'.

Your score card provides you with results and information on your performance during the test. The following criteria are evaluated: Comprehension, Grammatical Accuracy, Speech Clarity, Confidence, Topic Range and Overall Comments. For each item, you will receive a score and specific directions of improvement. You'll also get information to help you to determine your study goal (study purpose, study area, study level and study pace).

To cancel your fluency test, go to the Classroom tab, click 'Book a private class'. 1. Click on My Bookings.
2. Find an EF English Fluency Test you want to cancel.
3. To cancel the class, click Edit > Delete > Yes.
Please make sure to do this at least 24 hours in advance of when the lesson is to take place or you will lose your coupon.

Because our teachers and students are located all over the world, you must set your time zone before scheduling a Fluency test.

Before you book your first test, select your local time zone. The time zone setting will be saved in your account. If you travel to other locations, make sure you change your time zone accordingly.

You can change your time zone by clicking on the 'Change time zone' link at the top of the 'Englishtown Fluency Test' page.

If the 'Enter test' button is missing, the time of the test may be incorrect. Please make sure you have set your time zone correctly, and check your booking to see the correct time and date of your test.

A trainer course is a course designed specifically to help you increase your score on the TOEFL® and TOEIC® exams. Our courses provide practice questions, full explanations, and study tips.

Our practice tests are full-length practice TOEFL® and TOEIC® tests taken 100% online. With the look and feel of the actual exam, they simulate a real test for practice before you take the TOEFL® or TOEIC® exams. Both include high quality images, full analysis of your score, and detailed explanations of the test questions.

Access to Test Preparation services depends on your location and your subscription type.

In some countries, Test Preparation services can be purchased as an extra feature. In other areas, you may be able to upgrade to a subscription that includes Test Preparation.

To find out more, contact your Customer Service team or your local Course Consultant.

It's as simple as using any Englishtown course, but totally focused on helping you improve on the TOEIC®:

First you take the online placement test so we can customize a TOEIC® preparation lesson plan for you. We will provide you with a 30-day plan to focus on overcoming your weaknesses and improving your score on the test.

The course includes:

More than 1600 test questions in the course.

Lessons precisely tailored to your strengths and weaknesses.

Full explanations, tips and answers provided for each question in the course.

The TOEIC® Practice Tests cover all 7 areas of the TOEIC® Test.

Once you have received your estimated TOEIC® score, you can review each question, examine the answers that you got wrong, and receive detailed explanations of how to answer each question.

It's as simple as using any Englishtown course, but totally focused on helping you improve on the TOEFL®:

First you take the online placement test so we can customize a TOEFL® preparation lesson plan for you. We will provide you with a 30-day plan to focus on overcoming your weaknesses and improving your score on the test.

More than 20,000 students have benefited from our TOEFL® products, averaging 13 percent improvement.

A student with a score of 400 can anticipate an average improvement of more than 50 points in less than two months.

Many students improve as much as 40 percent!

The TOEFL® Practice Test has the look and feel of the actual examination.

Time yourself just like in the actual test.

The test includes high-quality audio and images, and includes a detailed scoring and feedback system.

It draws from a database of 7,500 questions and adapts to your proficiency level: answer correctly and you will get more difficult questions; answer incorrectly and you will get easier questions.